Access Able - Customer Validation Research

Understanding Your Accessibility Needs

Thank you for taking time to share your experiences! We're building Access Able, a platform that aggregates verified accessibility information to help people with disabilities find and assess venues with confidence. Your insights will help us understand what matters most to you.

Section 1: How You Search for Accessible Venues

How do you currently find accessible restaurants or venues?

A

Google Maps

B

Yelp

C

TripAdvisor

D

Accessibility-specific apps or websites

E

Ask friends or family

F

Call ahead directly

G

Trial and error / visit in person

H

Social media or online communities

I

Other

How frequently do you search for accessible locations?

Section 2: Problems with Current Information

Have you experienced misleading or inaccurate accessibility information online?

A

Yes, I've found conflicting information

B

Yes, information was outdated or no longer accurate

C

Yes, information was too vague to be helpful

D

No, the information I found was generally reliable

Tell us about a specific time when accessibility information was wrong or unhelpful

Section 3: What Matters Most to You

For each accessibility feature below, rate how important it is to you when choosing a venue:

Wheelchair accessibility (ramps, accessible entrances)

Accessible parking (nearby, reserved spots)

Accessible restrooms

Elevator or step-free access to all levels

Seating options (quiet areas, spaces to rest)

Accessible menu options (dietary accommodations, readability)

Staff training/awareness of accessibility needs

Is there another accessibility feature you think we should prioritize?